I’m getting an error when downloading files in the member’s area
Seeing this Error?
This XML file does not appear to have any style information associated with it. The document tree is shown below. (see image below)
The reason you are seeing this is because the download link that was clicked has expired. If you’ve been logged in for a long time, our system will give you an error message and require that you log back in again. If that happens try refreshing the page or logging out and then logging back in.
If that doesn’t work for you, you can also try using a different browser, restarting your computer, or deleting your cookies and cache. Note: if you delete your cookies it will delete all your auto-logins so make sure you know all your passwords.
If the issue persists, we would like to better understand your technical issues to help you further. Please click the contact us link on this page. Include any details you can on the error you’re getting, the link to the lesson you’re getting the error, and what browser and computer you’re using.
Once we get that information from you, we will troubleshoot with you to help you resolve this issue ASAP.