I’m having trouble downloading files due to a Network Error

Network errors are usually caused by an internet connection problem. If you get a network error when trying to download your files, we recommend taking the following steps:

  1. If you have any trouble with the file opening, try downloading it a second time. Sometimes big downloads get corrupted particularly when downloaded over a wireless connection.
  2. If you are connected wirelessly, try a wired connection if possible.
  3. Reset your router.
  4. If you continue to have trouble, you may want to contact your internet provider.

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