I’m having trouble downloading files due to a Network Error
Network errors are usually caused by an internet connection problem. If you get a network error when trying to download your files, we recommend taking the following steps:
- If you have any trouble with the file opening, try downloading it a second time. Sometimes big downloads get corrupted particularly when downloaded over a wireless connection.
- If you are connected wirelessly, try a wired connection if possible.
- Reset your router.
- If you continue to have trouble, you may want to contact your internet provider.